Frequently Asked Questions
Have Questions?
We’re Here to Help
Whether you’re looking for therapy, concerned about a teen, exploring one of our programs, or simply aren’t sure where to start, you’re in the right place.
Find answers to some of the most common questions about California Youth Services and the support we provide.
How Can We Help?
Choose a topic below to quickly find answers to your questions.
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Getting Started
Not sure where to begin? Start here.
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Therapy & Emotional Support
Questions about individual therapy, group therapy, adult services, telehealth, and financial assistance.
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Substance Use & Prevention
Learn about JADE, drug testing, early intervention, and continued support.
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Schools & Student Support
Information about Alternative to Suspension, school referrals, and programs for schools and community organizations.
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Legal Awareness
Questions about legal awareness services and support for youth facing legal concerns.
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Cost & Enrollment
Learn about program costs, financial assistance, referrals, and how to get started.
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Privacy, Safety & Resources
Answers about confidentiality, emergencies, crisis support, and additional community resources.
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Careers, Internships & Volunteering
Learn about employment opportunities, internships, volunteering, and other ways to get involved with CYS.
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Corporate Sponsors & Donors
Questions about donating, corporate sponsorships, our annual gala, and other ways to support CYS.
Getting Started
Not sure where to begin? You’re in the right place.
Finding the right support can feel overwhelming. These answers can help you understand what CYS offers, who we serve, and how to take the next step.
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You don’t need to know which program or service is right for you before reaching out. Tell us a little about what’s going on, and our team can help guide you toward the CYS service that may be the best fit. If we aren’t the right resource, we’ll do our best to point you in the right direction.
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No. Most CYS services are available directly to individuals and families without a referral. We also work with people referred by schools, law enforcement, community organizations, and other professionals.
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No. While supporting youth and families is central to our mission, CYS also provides services for adults, parents, and families. Age requirements vary by program.
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CYS primarily serves individuals and families throughout Orange County. Some programs or funding opportunities may have specific geographic eligibility requirements.
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Services may be provided at our CYS locations (Laguna Hills or Tustin), through telehealth when appropriate, or at participating schools and community locations, depending on the program.
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Absolutely. If you have questions or aren’t sure where to start, contact us. Our team can help you understand your options and determine an appropriate next step.
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Availability varies by service. Contact us for current availability, and our team can explain the next steps for the program or service you’re interested in.
Still Not Sure Where to Start?
Not sure which service is right for you or your family? We’re here to help. Contact our team, tell us a little about what’s going on, and we’ll help guide you toward the right next step.
Therapy & Emotional Support
Support for whatever you’re facing.
CYS provides therapy and emotional support for youth, adults, and families. Whether you’re dealing with a specific concern or simply feel like something isn’t quite right, our team can help you explore your options.
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Yes. CYS provides individual therapy for adolescents and adults. You do not need to have a child enrolled in a CYS program to receive adult therapy services.
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People come to therapy for many different reasons. Our therapists can provide support for anxiety, depression, stress, family conflict, school challenges, substance use concerns, grief, relationships, life transitions, and other emotional or behavioral concerns.
You don’t need to have a diagnosis or be experiencing a crisis to benefit from therapy.
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Yes. CYS offers therapy groups based on current community needs and interest. Groups may focus on specific ages, experiences, or areas of support.
Schools and community organizations may also contact CYS about bringing a group to their location.
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Yes. CYS offers parent and adult coaching for parents who may need guidance navigating concerns with their child or teen. Parents can receive support even if their child is not currently receiving therapy at CYS.
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Yes. Telehealth appointments may be available when appropriate. Availability can vary depending on the service and therapist.
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Our clinical team includes licensed therapists, associate therapists, and graduate-level trainees who work under the supervision of experienced licensed clinicians. The appropriate therapist is matched based on the client’s needs and availability.
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Because CYS is a nonprofit, grants and charitable donations help us subsidize therapy for individuals and families who may otherwise have difficulty accessing services. Financial assistance depends on available funding and eligibility.
Contact us to learn about current financial assistance options.
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No. CYS does not accept or bill insurance. We work to keep our therapy services affordable, and grant funding and charitable donations may provide additional financial assistance for eligible clients when funding is available.
Contact us for current therapy rates and available financial assistance options.
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You can submit an inquiry through our website or contact CYS directly. Our team will gather some basic information, answer your questions, and help determine the appropriate next step.
Substance Use & Prevention
Support, education, and early intervention can make a difference.
Whether you’re concerned about possible substance use, looking for drug testing, or your teen has already experienced consequences related to drugs or alcohol, CYS offers several ways to help youth and families move forward.
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You don’t have to wait until there is a serious problem to ask for help. CYS offers several options depending on your concerns, including drug testing, JADE, therapy, and continued support.
If you’re unsure which option is appropriate, contact us and we can help you determine a good place to start.
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JADE stands for Juvenile Alcohol & Drug Education. It is an early-intervention program for teens and their parents or guardians that provides education about alcohol and other drugs, decision-making, risk factors, and the impact substance use can have on teens and families.
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No. In fact, many teens who participate in JADE are in the early stages of experimentation with alcohol, marijuana, vaping, or other substances. They may have made a poor choice, been caught at school, or simply need additional education and support.
That’s exactly why early intervention matters. JADE is designed to reach teens before experimentation has the opportunity to become a more serious pattern of use. The program provides a supportive, educational environment where teens can learn, reflect on their choices, and develop the skills to make healthier decisions moving forward.
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Alternative to Suspension (ATS) is a three-day educational and early-intervention program for students who have been referred by their school or school district following a substance-related incident, such as vaping, alcohol, marijuana, or other drug use.
Rather than simply serving a traditional suspension, students participate in a structured program focused on education, reflection, decision-making, accountability, and reducing the risk of future substance use.
ATS classes are held during the school day and are available by school or district referral only. Once your student has been referred, a parent or guardian should call CYS to enroll. Our team will complete the enrollment and provide you with the class dates, location, and everything you need to know before attending.
If your student has not been referred by their school or district, they cannot enroll directly in ATS.
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Yes. Parents and guardians can contact CYS directly for drug testing. You do not need a referral from a school, court, law enforcement agency, or other organization.
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CYS provides drug testing services for families as well as testing associated with referrals and CYS programs. We also offer at-home testing options for families who prefer to test privately at home.
Visit our Drug Testing page for current testing options and additional information.
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Detection times vary considerably depending on the substance, frequency and amount of use, type of test, metabolism, hydration, and other individual factors.
Our Drug Testing page provides general information about commonly detected substances, but detection windows should be considered estimates rather than guarantees.
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A positive test can be an opportunity to determine what additional support may be helpful. Depending on the circumstances, families may consider education through JADE, continued testing, therapy, or other support.
Our team can help you understand the CYS options available to your family.
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Support doesn’t have to end when a program does. In the C.L.E.A.R. provides opportunities for continued connection, education, activities, and support after completing CYS services. It is also available to others in the community who may benefit from ongoing support.
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CYS provides early intervention, education, therapy, drug testing, and support, but we are not a detoxification or residential treatment facility. If someone needs a higher level of substance use treatment, our team can help identify appropriate resources.
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JADE classes are currently offered at locations in Orange County, including Capistrano Unified School District in San Juan Capistrano and the Orange County Sheriff’s Department Regional Training Academy on Katella Avenue.
Your specific class location will be included in the confirmation information you receive after enrollment. Please check your confirmation carefully before attending, as locations may vary.
ATS Classes are hosted at the school district preferred sites and vary annually.
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JADE classes are held after typical school and work hours to make it easier for teens and their parents or guardians to attend together.
Class dates and times vary based on enrollment and program scheduling. Because schedules may change, we do not publish specific JADE dates and times on our website.
Once you are enrolled, you will receive confirmation with your scheduled dates, times, location, and other important information.
Looking for Alternative to Suspension (ATS)? ATS classes are different from JADE and are held during the school day.
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No. Advance enrollment is required for all JADE and ATS classes. Because class sizes are limited and locations and schedules may vary, we are unable to accommodate walk-ins.
If you are interested in JADE or an ATS class, please contact us or enroll through our website before attending.
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We understand that plans sometimes change. If you need to reschedule, please contact CYS as soon as possible.
When we receive enough advance notice, we are generally able to move your enrollment to another available class without a problem. Last-minute cancellations or rescheduling may be subject to a $50 rescheduling fee because a space was reserved for your teen that may not be possible to fill on short notice.
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After enrollment, you will receive confirmation information with your scheduled dates, times, location, and instructions for attending. Please refer to your confirmation carefully, as JADE locations and schedules can vary.
If you cannot locate your confirmation, are having trouble finding the class, or need assistance when you arrive, call the CYS main phone line at (949) 303-9016. We have access to the main phone during JADE class hours, including after regular office hours, so someone can assist you.
Please do not attend a different location or class without contacting us first, as advance enrollment is required and we cannot accommodate walk-ins.
Schools & Student Support
Partnering with schools to support students when challenges arise.
CYS works with schools and school districts throughout Orange County to provide early intervention, education, therapy, drug testing, and other support for students and families.
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CYS partners with schools and school districts to provide a variety of youth support services, including Alternative to Suspension (ATS), therapy and support groups, drug testing, substance use education and early intervention, and referrals to additional CYS services.
Services can vary based on the needs of the school or district and the partnership in place.
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Yes. Schools and school districts can refer students to CYS for a variety of services.
The referral process depends on the service being requested. If you are a school professional and aren’t sure which service is appropriate, contact us and our team can help.
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Yes. Certain CYS programs and services can be provided directly on school campuses or at other community locations.
If your school or district is interested in bringing a program, group, or other CYS service to your campus, contact us to discuss your needs and current availability.
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Yes. CYS can partner with schools and community organizations to provide groups based on student needs and available resources.
Contact us to discuss the type of support you’re looking for and whether a CYS group may be a good fit.
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CYS offers Random Student Drug Testing as a prevention and early-intervention tool for schools. Because testing is random, students do not know when testing will occur—giving them an ongoing, credible reason to say “no” when faced with pressure to use drugs or alcohol.
A well-designed random testing program can help reinforce a substance-free school culture, discourage substance use, identify concerns earlier, and connect students and families with help before problems become more serious. It can also support broader school goals such as keeping students healthy, engaged, attending school, and in the classroom.
Random Student Drug Testing can be especially valuable for schools looking to strengthen prevention efforts surrounding athletics, extracurricular activities, school events, and other student programs.
Most importantly, CYS does not approach drug testing as a punishment tool. Our goal is early identification and intervention. When substance use is identified, the focus is on helping the student and their family access education, support, and appropriate services.
Student privacy is also a priority. Individual drug test results are confidential and are not provided to the school. Schools receive aggregate statistical information that can help them understand substance-use trends and evaluate prevention efforts without identifying individual students.
For parents, a thoughtfully implemented drug-testing program can also demonstrate that a school is taking student substance use and safety seriously while providing families with a pathway to support—not simply discipline.
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CYS partners with schools and school districts to create Alternative to Suspension (ATS) programs designed around the needs of their students and community.
The school or district provides the location and the students—we take care of the rest. CYS provides the trained staff, curriculum, program materials, and administration needed to operate the program. ATS is typically held on a school or district campus during the school day.
Programs can also be customized for the school or district. Schools may even choose their own name for the program, or CYS can help develop one that fits their community.
The goal is to provide a meaningful alternative to traditional suspension. Rather than sending a student home, ATS helps keep students connected to school while providing education, reflection, accountability, and practical information designed to reduce the likelihood of future substance-related problems.
Once an ATS partnership and program have been established, participating schools can begin referring eligible students. Schools that do not currently have an ATS program in place should contact CYS first to discuss establishing one before referring students.
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No. Schools and community organizations interested in working with CYS are welcome to contact us.
We can discuss your needs, the services you’re interested in, and what options may be available for creating a new partnership.
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Start by completing our referral partner inquiry or contacting CYS. Tell us a little about your school, organization, and what type of support you’re looking for, and the appropriate member of our team will follow up.
Legal Awareness
Questions about legal awareness services, referrals, and support for youth facing legal concerns.
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Legal Awareness provides education and support for youth who may be facing legal concerns or who would benefit from learning more about choices, consequences, accountability, and decision-making. The goal is to help young people better understand how their choices can affect them and give them tools to make different choices moving forward.
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No. CYS does not provide legal advice or legal representation. Legal Awareness is an educational and supportive service designed to help youth understand consequences, strengthen decision-making skills, and reduce the likelihood of future problems.
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Youth may be referred by parents, schools, law enforcement, or other community partners. Families can also contact CYS directly to ask whether Legal Awareness or another CYS service would be appropriate.
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No. A young person does not need to have been arrested or cited. Legal Awareness can also be appropriate when a parent, school, or other professional is concerned about a teen's choices and wants to intervene early.
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The Decisions program is no longer offered. It was previously held at an Orange County correctional facility, and CYS lost access to the program location when the facility closed outside programming.
CYS now offers Legal Awareness services in lieu of Decisions to help youth better understand choices, consequences, accountability, and the potential legal impact of their decisions.
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Yes. Depending on the circumstances, a young person may also benefit from Pathways therapy, JADE, drug testing, or other CYS services. Our team can help determine which services may be most appropriate.
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Yes. CYS works with community referral partners and can accept referrals for youth who may benefit from education, early intervention, or additional support.
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Yes. Legal Awareness education may be provided in a group setting, depending on current programming and referral needs. Schools, law enforcement agencies, and community organizations can also contact CYS about partnership opportunities.
Cost & Enrollment
Learn about program costs, financial assistance, eligibility, and how to get started.
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Costs vary depending on the program or service. Current pricing and enrollment information can be found on the individual program pages, or you can contact CYS if you’re unsure which service you need.
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Not currently. CYS does not currently accept or bill insurance for therapy services. However, we are exploring options that may allow us to offer insurance billing in the future.
In the meantime, we work to keep therapy affordable and may have grant-funded or donor-supported options available for eligible clients.
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Yes. Because CYS is a nonprofit, grants and charitable funding sometimes allow us to offer services at reduced cost or even free for eligible participants.
For therapy, check our Start with Three program to see if free introductory therapy sessions are currently available.
For the 2026–2027 school year, grant funding is also available to provide JADE at no cost for some eligible participants through opioid remediation funding. Eligibility requirements apply, and funding is available for a limited time.
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It may be. Financial assistance varies based on the service, available funding, eligibility requirements, and current grant restrictions. Contact CYS if cost is a concern. We can let you know what options are currently available.
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Not for most CYS services. Families can contact CYS directly for therapy, JADE, individual drug testing, and other services. Some school-based programs, such as Alternative to Suspension, require a referral from the participating school or district.
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You can get started online or by phone. Click ENROLL NOW in our navigation menu and complete the enrollment form, or call CYS to enroll by phone. Once we receive your information, a member of our team will contact you about next steps.
Privacy, Safety & Resources
Answers about confidentiality, emergencies, crisis support, and additional community resources.
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Yes. CYS takes your privacy seriously. Information shared with our team is kept confidential in accordance with applicable privacy laws and professional requirements. There are certain situations where information may need to be disclosed for safety or as required by law.
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CYS does not routinely share private information with a student’s school. What information may be shared depends on the service, the reason for the referral, and any applicable authorizations or program requirements. Our team can explain confidentiality and information-sharing before services begin.
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No. Therapy requires a level of privacy so young people can speak openly with their therapist. However, therapists also work to involve parents and caregivers appropriately and will explain confidentiality, its limits, and how communication with families is handled.
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Yes. There are circumstances in which CYS staff or therapists may be legally or ethically required to take action or report information, particularly when there are concerns about abuse, neglect, or someone's immediate safety. Your provider will explain these limits when services begin.
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CYS is not an emergency or crisis-response service. If there is an immediate threat to someone's safety or a medical emergency, call 911 or go to the nearest emergency department.
For additional crisis and community resources, visit our Resources page.
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Yes. If CYS isn't the right resource for your situation, we may be able to help identify other community services or organizations that better meet your needs. Our Resources page also includes additional Orange County and community resources.
When in doubt, contact CYS.
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If you are concerned about immediate safety, use an emergency or crisis resource rather than waiting for a response from CYS. For non-emergency concerns, contact CYS or complete our enrollment form and tell us what you need help with. Our team can help determine an appropriate next step.
Careers, Internships & Volunteering
Learn about employment opportunities, internships, volunteering, and other ways to get involved with CYS.
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When CYS has current job openings, a Work With Us page will appear under Get Involved in our website navigation. We also post open positions on ZipRecruiter.
If you do not see Work With Us under Get Involved, there are no current job openings at CYS.
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Yes! CYS welcomes internship inquiries year-round. We offer both clinical and professional internships, giving students opportunities to gain hands-on experience in a nonprofit environment.
Visit Get Involved → Internships & Volunteering and complete the internship interest form to get started.
Or CLICK HERE to go directly to that page.
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CYS offers internship opportunities in several areas, including behavioral health, fundraising, marketing, communications, community outreach, event planning, business operations, and program support.
Opportunities depend on organizational needs, qualifications, and available supervision.
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Yes. CYS accepts internship inquiries throughout the year. Actual placement and start dates depend on availability, qualifications, and program needs.
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Absolutely! CYS welcomes volunteer inquiries year-round. Volunteers help with administrative projects, fundraising campaigns, community events, our annual gala, auction procurement, outreach, and other organizational activities.
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Yes! You can volunteer for individual events, special projects, or ongoing activities. Opportunities may include helping with our annual gala, fundraising campaigns, community outreach, or office projects.
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Visit Get Involved → Internships & Volunteering and complete the interest form at the bottom of the page.
Tell us a little about yourself, your interests, and any relevant experience or skills. A member of our team will follow up regarding available opportunities.
Corporate Sponsors & Donors
Questions about donating, corporate sponsorships, our annual gala, and other ways to support CYS.
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You can donate securely online through our website. Gifts of all sizes help CYS provide prevention, early-intervention, therapy, and support services to youth and families throughout Orange County.
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Yes. CYS welcomes tribute and memorial gifts made in honor or memory of someone special.
For memorial gifts, CYS can also create a dedicated memorial giving page for the family. The page can be shared with friends, family, and memorial service attendees who would like to make a donation in their loved one's memory.
If you're interested in creating a memorial giving page, contact CYS and our team will help you set it up.
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Yes. CYS can accept gifts through Donor-Advised Funds and other charitable giving methods, including gifts of stock. Contact us if you need information to complete your gift.
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Absolutely. Businesses and organizations can support CYS through corporate sponsorships, event sponsorships, program support, employee giving, in-kind contributions, and other partnership opportunities.
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Visit our Corporate Partners page to learn about ways your company can get involved. We can also work with your organization to identify a partnership that aligns with your company’s community involvement and charitable giving goals.
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Yes. Our Annual Gala offers corporate sponsorship and underwriting opportunities at a variety of levels. Sponsors help make the event possible while receiving recognition and opportunities for visibility before and during the event.
When in doubt, contact CYS.
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Yes. CYS welcomes appropriate donated items, experiences, gift certificates, and services for our gala auctions and fundraising activities. Contact our team to discuss an in-kind donation.
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CYS is a nonprofit organization, and charitable contributions may be tax-deductible to the extent allowed by law. Donors should consult their tax advisor regarding their individual circumstances. If you receive goods or services in exchange for a payment, such as through an event ticket or auction purchase, the deductible portion may differ.
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Yes. Donors and corporate partners interested in supporting a particular area of CYS can contact us to discuss current program needs and funding opportunities.
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We’d love to hear from you. Whether you’re an individual donor, business, foundation, or community partner, contact CYS and tell us how you’d like to get involved. We can help identify an opportunity that fits your interests.
Get in touch.
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